Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Tripool LLC (“Tripool”, “we”, “us”), which owns and operates Morrio (the “Service”). They apply when you visit Morrio, create an account, sign in, make a purchase, or take part as a candidate, a hiring professional or an expert reviewer.

By using the Service you agree to these Terms and acknowledge our Privacy Policy, which explains how we handle personal information. If you use Morrio on behalf of an organisation, you confirm you are authorised to accept these Terms for it, and “you” includes that organisation. If you do not agree, do not use the Service.

You must be at least 16 years old to use Morrio as a candidate, and at least 18 to use Morrio Hiring or to be an expert reviewer, because those involve business relationships. Morrio is not intended for children, and it is offered to people in the United States.

• One person, one account. Give accurate information, keep your password secure, and do not share, sell or transfer your account. You are responsible for activity on your account. Tell us promptly at support@morrio.ai if you think it has been used without permission.
• Confirming your email. Accounts created with an email and password must confirm their email address before signing in.
• One account, two sides. The same account can be used as a candidate and, through Morrio Hiring, as a hiring professional. It has one password for both, and deleting the account deletes both.
• Google and GitHub. If you sign in with Google or connect your GitHub account, that provider's terms also apply to it.

Morrio is an AI-powered career platform. Depending on how you use it, the Service includes:

• For candidates: Career Explorer, Video Intro, Capability Challenges, Morrio Internships, the Morrio Universe, Growth Plans, talent signals and badges, expert reviews, a feed, and a profile you can choose to share.
• For hiring professionals: the Morrio Hiring portal, AI-assisted candidate search, AI-drafted outreach, in-platform messaging, saved candidates and a public hiring profile.
• For expert reviewers: a review workspace for evaluating the work candidates submit for review.

We are continually building Morrio. Features, limits (such as daily usage limits) and availability may change, and some features may be labelled early or experimental. We may add, change or discontinue parts of the Service.

• Simulated work. Morrio Internships, Capability Challenges and the Morrio Universe are simulations for learning and demonstrating skills. The companies, projects, teammates, managers and events in them (including Atlas and its founder John Morrio) are fictional, and their characters are AI.
• Not a job. Taking part does not create an employment, internship, contractor or agency relationship with Tripool or anyone else. You are not paid for simulated work, and nothing you do in a simulation is work for a real company.
• Certificates and badges. Completion certificates, badges and talent signals show activity on Morrio. They are not academic credit, accredited qualifications or employment verification. Please don't present them as if they were.

Morrio uses AI to create scenarios, play characters, draft documents, give feedback, transcribe and review videos, rank search results, and estimate talent signals and scores. We use carefully chosen AI providers, described in our Privacy Policy.

• AI can be wrong. Outputs may be inaccurate, incomplete or unsuitable. Check anything important before relying on it.
• AI assistants guide, they don't do the work. In-product characters and document assistants give hints, structure and starting drafts. The work you submit should be your own.
• Scores are estimates. Talent signals, scores, badges, reports and AI feedback are informational. They are not professional, legal, financial or career advice, and they do not guarantee an interview, a job or any other outcome.
• Be careful what you share. Don't enter confidential information belonging to an employer or anyone else, or sensitive personal information that the task doesn't need.
• Ask a person. If you believe an AI score or decision about you is wrong, email support@morrio.ai and a person will look at it.

“Your content” means what you submit or create on Morrio: profile details, résumés, videos, deliverables, messages, reflections, posts and the like. You keep ownership of it.

You give Tripool a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, adapt (for example by transcribing or formatting) and display your content, only as needed to run, secure and improve the Service. That includes analysing it with AI and showing it to the people you choose. The licence ends when you delete the content or your account. It continues only for copies others already received through your sharing, and for records we must keep by law (see our Privacy Policy).

You confirm you have the rights needed to submit your content, and that it doesn't infringe anyone else's rights or break the law. We do not claim ownership of AI output generated for you in the Service. You may use it, subject to these Terms and the rights of others.

If you send us suggestions or feedback, we may use them without any obligation to you.

• Private by default. Your profile is private until you publish it. Challenge results, video intros, internship certificates, final presentations, badges and Universe experience each have their own visibility setting.
• What public means. Public items can be seen by anyone with the link, and public profiles can appear in Morrio Hiring search. You can make items private again at any time, but we can't recall copies others have already saved.
• Weekly progress videos stay within your internship. They have no public setting.

Payments are processed by Stripe, and Morrio never stores your full card details. Prices, taxes and billing terms are shown before you pay, and what is shown at checkout applies. Current paid offerings:

• Morrio Pro: a monthly subscription for candidates.
• Morrio Hiring Starter: a monthly subscription for hiring professionals.
• Morrio Internship: a one-time purchase per internship, priced by length.
• Expert Review: a one-time purchase for a practitioner's review of your work.

Automatic renewal

Subscriptions renew automatically each month at the then-current price, and are charged to your saved payment method, until you cancel. When you subscribe, you agree to these recurring charges.

Cancelling

You can cancel online at any time. Candidates cancel from Settings, and hiring professionals from Morrio Hiring settings, both through the billing portal. Cancellation stops future renewals, and you keep access until the end of the period you've paid for. If we plan to change the price of your subscription, we will tell you in advance, and you can cancel before the new price applies.

Refunds

Payments are non-refundable, including for partly used subscription periods, with one exception and except where the law requires a refund. Morrio Internship cancellation: you can cancel a paid internship within 7 calendar days of starting it, as long as no completion certificate has been issued, and receive a refund of 50% of the price to your original payment method. After 7 days, or once a certificate is issued, internships can't be cancelled or refunded. Internships redeemed with a code aren't refundable. A Morrio Internship is generated as soon as payment is confirmed. If generation doesn't finish, you can retry from the same payment without paying again. If you think you were charged in error, email support@morrio.ai before disputing the charge with your bank.

Codes, failed payments and taxes

Invitation and coupon codes can waive or reduce a charge as described when you redeem them. They have no cash value, may expire, and can't be resold. If a renewal payment fails, paid features may pause until it succeeds. You are responsible for any taxes that apply to your purchases, other than taxes on our income.

If you use Morrio Hiring, you also agree that:

• Use candidate information only to recruit for real roles you are hiring for. Don't sell, export in bulk, scrape or share it, add it to other databases, or contact candidates for anything else.
• Follow the law. Comply with employment, anti-discrimination, privacy and anti-spam laws. This includes laws on using AI or automated tools in hiring, such as candidate notice or bias-audit requirements where they apply to you.
• Make your own decisions. AI search rankings, summaries and talent signals help you find and understand candidates. They are not hiring decisions or recommendations to hire, and must not be your only basis for rejecting anyone.
• Morrio is not a consumer reporting agency. Don't use information from Morrio to decide eligibility for credit, insurance, housing or other purposes covered by the Fair Credit Reporting Act.
• Be respectful. Respect a candidate's choice not to engage, keep messages professional, and represent your organisation and roles honestly.
• Protect what you see. Keep candidate information confidential and secure, and delete any copies you made when you no longer need them for recruiting.

We may review hiring activity for misuse and suspend access that breaks these rules.

Expert reviewers are independent practitioners, not Tripool employees. Their reviews are their own professional opinions for developmental feedback. They are not endorsements, employment decisions or statements by Tripool.

If you review for Morrio, you agree to keep candidates' work confidential and use it only to write your review, to give honest and respectful feedback, and to follow any reviewer guidelines we provide. Reviewer payouts are made through Stripe Connect, subject to Stripe's terms and our approval of the completed review. You are responsible for your own taxes.

Don't use Morrio to:

• impersonate anyone, misrepresent your identity, experience or affiliation, or have someone else complete challenges, internships or reviews for you
• manipulate talent signals, scores, reviews, badges or search through fake accounts, automation or other tricks, or create extra accounts to get around free limits or paywalls
• upload content you don't have the right to share, or other people's personal information without their permission
• post anything unlawful, harassing, hateful, sexually explicit, violent or misleading, or anything that exploits minors
• try to make AI characters or assistants produce harmful content, reveal their instructions, or behave outside the Service's purpose
• scrape, crawl or copy the Service or its data, reverse engineer it, or access it by automated means other than features we provide
• probe, overload or break security, rate limits or access controls, or introduce malware
• send spam, or use the Service for purposes unrelated to careers and hiring

To keep Morrio safe, we use automated tools and human review to screen content such as posts, profiles and videos. That includes transcribing video audio and analysing it with AI. We may hide, make private or remove content, limit features, or suspend accounts that break these Terms or put others at risk.

When we act on your content, we'll generally tell you why. If you think we got it wrong, you can appeal by emailing support@morrio.ai, and a person will review the appeal.

Morrio relies on and links to third-party services, such as Google sign-in, GitHub account connection, and Stripe for payments and payouts. Their own terms and privacy policies apply to your use of them, and we are not responsible for them.

The Service, including its software, design, scenarios, characters, mascots, text and branding, belongs to Tripool LLC or its licensors and is protected by intellectual-property laws. “Morrio” and the Morrio logo are trademarks of Tripool LLC.

We give you a personal, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose under these Terms. Scenario and course material is for your own learning and portfolio. You may describe and show your own work from it, but you may not republish or sell the material itself.

If you believe content on Morrio infringes your copyright, email legal@morrio.ai. Include the work you believe is infringed, where the content is on Morrio, your contact details, a statement that you believe in good faith the use isn't authorised, and a statement, under penalty of perjury, that your notice is accurate and you are authorised to act. We respond to valid notices and may close the accounts of repeat infringers.

To the fullest extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind. That includes warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't promise the Service will be uninterrupted or error-free. We are not responsible for the conduct of other users, hiring professionals or reviewers, or for hiring decisions made by anyone. Some jurisdictions don't allow these exclusions, so parts of this section may not apply to you.

To the fullest extent the law allows, Tripool and its members, employees and suppliers won't be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data, opportunities or goodwill. Our total liability for all claims relating to the Service is limited to the greater of (a) what you paid us for the Service in the 12 months before the claim arose, or (b) US$100.

Nothing in these Terms limits liability that can't be limited by law, such as liability for fraud, or for gross negligence or wilful misconduct where the law doesn't allow it to be limited.

If you use Morrio for business, including as a hiring professional or reviewer, you will defend and indemnify Tripool against third-party claims, and related costs, arising from your content, your breach of these Terms, or your violation of law or anyone's rights, including through how you use candidate information.

• You can leave any time. Candidates can delete their account in Settings. Hiring-only accounts can email support@morrio.ai.
• Deleting your account removes access right away, deletes your profile and uploaded files as described in our Privacy Policy, and deletes any Morrio Hiring profile on the same account. Active subscriptions are set not to renew, and no further charges are made. Remaining time on a paid period is not refunded, because access ends with the account.
• We may suspend or close accounts that break these Terms, create risk or legal exposure, or stay inactive for a long time. Where reasonable, we'll give notice first.

Sections that by their nature should continue after an account ends, such as licences for content already shared, payment obligations, disclaimers, limits of liability and disputes, will continue.

Informal resolution first. Before starting a formal proceeding, email legal@morrio.ai with your name, the email on your account, and a description of the dispute and what you want. We'll do the same by emailing you. If the dispute isn't resolved within 30 days after the notice is received, either of us may start arbitration or, where allowed below, go to court.

Binding arbitration. Except as set out below, any dispute, claim or controversy between you and Tripool arising out of or relating to these Terms or the Service (a “Dispute”) will be resolved by binding individual arbitration, not in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this agreement to arbitrate. The arbitrator decides all questions, including whether a Dispute must be arbitrated, except that a court decides the class action waiver below. Hearings take place in the US county where you live, in San Francisco County, California, or by video or phone if we both agree. For claims under US$10,000, the arbitration may be decided on written submissions alone if you choose.

Fees. For claims under US$75,000, Tripool will pay all AAA filing, administration and arbitrator fees. We won't seek our attorneys' fees from you unless the arbitrator finds your claim frivolous or brought for an improper purpose.

Exceptions. Either of us may bring an individual claim in small-claims court in San Francisco County, California, or the US county where you live, if it qualifies. Either of us may also go to court for injunctive relief to stop unauthorised use or abuse of the Service, or infringement of intellectual-property rights.

Class action and jury trial waiver. You and Tripool may bring Disputes only on an individual basis, and not as a plaintiff or class member in any class, consolidated or representative action. The arbitrator can't combine more than one person's claims or preside over a class proceeding. You and Tripool each waive the right to a jury trial. If this class action waiver is found unenforceable for a claim, that claim must be decided in court, not in arbitration.

Opting out. You can decline this agreement to arbitrate by emailing legal@morrio.ai within 30 days of first accepting these Terms, with your name, the email on your account, and a statement that you decline arbitration. If you were already a member when this section was added, you have 30 days from the date we emailed you about it. Opting out doesn't affect the rest of these Terms.

Governing law and courts. These Terms and any Dispute are governed by the laws of the State of California, without regard to its conflict-of-law rules, and by the Federal Arbitration Act for the agreement to arbitrate. Any Dispute that isn't arbitrated will be brought only in the state or federal courts in San Francisco County, California, and you and Tripool consent to their jurisdiction.

We may update these Terms as Morrio changes. For material changes we'll email members and update the date above. Changes apply from the date stated, and don't apply retroactively to disputes that arose before them. If you don't agree to a change, stop using the Service and delete your account. Continuing to use it after a change takes effect means you accept the updated Terms.

• These Terms and the policies they refer to are the whole agreement between us about the Service, and replace earlier versions.
• If part of these Terms is unenforceable, the rest stays in effect. Not enforcing a provision isn't a waiver of it.
• You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
• We're not responsible for delays or failures caused by events beyond our reasonable control.
• You agree to receive notices electronically, by email or in the Service.
• You may not use the Service in violation of export-control or sanctions laws.

Morrio is a product of Tripool LLC. For questions about these Terms, email legal@morrio.ai. For account or billing help, email support@morrio.ai.